IncidentLive Become a pilot team

Ask the incident, not the engineer.

When something breaks, everyone wants to know what's going on. IncidentLive gives them a clear, current picture and answers their questions with sources, so the people fixing it can keep fixing it.

Become a pilot team See how it works
  • Runs on your own servers
  • Works offline with a local AI model
  • Every answer shows its sources
When will line 4 run again?

Nobody has given a time yet, so I can't say. The latest step: the print queue was restarted 09:12.

Line 4 stops. The calls start.

Every incident comes with a second one:
the constant questions.

Support needs something to tell customers. The plant manager wants a time. Product wants to know what's affected. Each question is fair, and each one pulls an engineer away from the fix.

  • What should I tell the customer who just called?

    Support

  • Is it only line 4, or are other halls affected too?

    Product owner

  • Do we know yet when it'll be back?

    Plant manager

With IncidentLive, they ask the incident instead, in the browser or right in Microsoft Teams, and get an answer from what the team has actually recorded.

Incident opened in IncidentLive

From the first alert to the final report

Tickets, alerts, notes, files and agent reports land on one timeline, in the order they happened, and nobody can quietly rewrite it. A short briefing on top says what's going on and what isn't known yet. Everything below is built on that timeline.

Claude Code reports a hypothesis, marked as not confirmed

Your coding agents report while they investigate

An engineer connects an agent session to the incident. Claude Code, GitHub Copilot, Codex or Cursor then reports progress and findings straight to the timeline, without anyone typing a status update.

  • Findings are marked as observation, hypothesis or confirmed
  • An agent finishing its work never closes the incident

Three questions answered. Nobody interrupted the engineers.

Answers your stakeholders can check for themselves

Every statement links to the timeline entries it comes from, so nobody has to take the answer on trust. If the timeline doesn't say, IncidentLive says so too.

  • No made-up resolution times, and nothing called confirmed that isn't
  • Each reader only gets answers from the entries they're allowed to see

Root cause confirmed by Rita. The 8D draft starts.

The 8D report starts itself. People finish it.

When the incident is resolved, IncidentLive drafts D1 to D8 of the 8D report, the eight-step problem report quality teams use, from the incident's own timeline, with sources. Your team reviews, comments, sends it back or approves it.

  • Approval is always a separate step by a person
  • The approved report is a PDF that names who approved it

Follow-ups suggested from the timeline

Fix it once, remember it next time

Below each incident you see earlier ones that look alike, with what was found and what helped. After an incident, IncidentLive suggests follow-up work from the timeline. Your team picks what to do and turns it into Jira or GitHub issues.

  • Earlier incidents show why they look alike and which cause was confirmed
  • Nothing becomes an issue until someone on your team confirms it

Want to see this with your own incidents?

Become a pilot team

8D report approved by Alice. Incident closed.

Line 4 runs again. The report is signed off.

The same incident, one day later: the cause confirmed by a person, the 8D report approved, the follow-ups in Jira. Every step on the way links back to the timeline, and nobody had to chase the engineers for an update.

Works with what your team already uses

IncidentLive doesn't replace your alerting or your ticket system. It listens to them and keeps everyone informed.

Tickets and alerts

Link several tickets to one incident, from any of these systems, and their updates land on the same timeline.

  • Jira
  • GitHub
  • Any system that sends webhooks

Chat

Link a chat to the incident, and everyone in it can ask questions without opening another tool.

  • Microsoft Teams

AI coding agents

Agents report through MCP, the open protocol coding agents use to work with other tools.

  • Claude Code
  • GitHub Copilot
  • Codex
  • Cursor

Your incidents stay with you

Incidents are full of details that shouldn't leave the building. IncidentLive is made for that.

Where it runs

  • Self-hostedIncidentLive runs on your own servers. No cloud service is required.
  • Your AI model, or noneBriefings and answers come from a local model. Without one, IncidentLive falls back to clear rules. OpenAI is used only if you switch it on.
  • Sign in the way you likePassword, passkey or your company's single sign-on (OIDC).

What it protects

  • Permissions come firstWho may see an entry is checked before anything is searched, summarized or answered.
  • An audit log you can checkEvery change is recorded in a way that shows if anything was altered. It's checked every hour.
  • Nothing gets rewrittenThe timeline only grows. A wrong finding is retracted with a new entry, never deleted.

Made for everyone an incident touches

  • Responders get fewer interruptions, and status updates that write themselves.

  • Incident commanders, who lead the response, see who works on what.

  • Support and product get answers to pass on, with the source right there.

  • Management and quality get an 8D report that's mostly written.

Become a pilot team

Let's try it with your incidents.

We're looking for a few pilot teams. If status questions keep pulling your engineers away during incidents, tell us about your setup and we'll get IncidentLive running with you.

Email us about a pilot

Or write to kontakt@vensas.de

or call +49 681 30984780

  1. You write or callTell us which tools you use and how incidents run for you today.
  2. We set it up with youOn your own servers, connected to the tools your team already uses.
  3. Your team tries it on real incidentsStakeholders ask IncidentLive, and your engineers keep working on the fix.